What You Need to Do

Step 1: Make Sure Medicaid Has Your Correct Contact Info

This is the most important step.

If your address, phone number, or email is wrong, you could miss an important message and lose your coverage.

Make sure Medicaid has your correct:

• Mailing address (including apartment number)
• Phone number (cell or home)
• Email address (if you have one)

Updating your information at a hospital or doctor’s office is NOT enough.

Even if your hospital, clinic, or doctor has your new address or phone number, the State of Nebraska does NOT automatically receive that update.

To ensure Nebraska Medicaid has your correct contact information and prevent loss of coverage, immediately update your information via the iServe Nebraska portal, by calling (855) 632-7633, or emailing DHHS.ANDICenter@nebraska.gov.

Step 2: Watch Your Mail, Email, and Phone

Medicaid may send you a letter, email, or text message about the changes.

Watch for messages from Nebraska DHHS or your Medicaid managed care plan.

IMPORTANT: If Medicaid contacts you, you MUST respond within 30 days.

If you do not respond, you could lose your coverage.

Do NOT ignore letters or messages from Medicaid.

Step 3: If the Work Requirement Applies to You — Start Tracking Your Hours

Starting May 1, 2026, you will need to do 80 hours per month of an approved activity.

Keep a simple record. You may need to show proof. Here is what counts as proof:

Step 4: If Medicaid Does NOT Contact You

Good news: If Medicaid does not send you a letter or message, you do NOT need to send anything.

Just keep your contact info current and watch your mail.